Remote support for jobs that need help right now.

Your System Info

This can help confirm what browser and Windows machine you are using before the remote session starts.

Step-by-step help after you click download

These steps are written for people who do not do this often. If you are unsure at any point, stay on the phone with AZ Tech Ninja and follow the next step exactly as written.

Click the download button

Click Download RustDesk on this page. Your browser should save RustDesk.msi to the computer.

• If a box pops up asking whether to save or keep the file, choose Save or Keep.
• After you click download, the next step depends on which browser you are using.
• Google Chrome: look at the top right of Chrome for a download arrow. Click that arrow to see your downloaded files.
• Microsoft Edge: look at the top right of Edge for a download arrow. Click it to open the downloads list.
• Mozilla Firefox: look at the top right of Firefox for a download arrow. Click it to see the file.
• If your browser shows the file at the bottom of the screen instead: that is also normal. Click the file from there.
• If you do not see the download anywhere in the browser: use File Explorer and go to the Downloads folder using the next step below.

Check the top right corner of your browser first.

Open your Downloads folder

If the file does not open by itself, go to your Downloads folder.

• Easiest way: look at the very bottom of your screen and click the yellow folder icon. That opens File Explorer.
• When File Explorer opens, look to the left side of that window for a list of folders.
• Click the folder named Downloads.
• If you do not see Downloads on the left side, click This PC first, then look in the main part of the window for Downloads and double-click it.
• If you still do not see it, click in the bar at the very top of File Explorer, type Downloads, and press Enter.

If the browser does not show the file, use the yellow folder icon.

Another easy way to get to Downloads

You can also click the browser’s download area if you still see the file there.

• In many browsers, the downloaded file appears at the top right of the screen.
• In some browsers, it shows at the bottom of the browser window.
• If you see RustDesk.msi, click it directly from there.
• If you see a small arrow, a small download icon, or a number showing how many files were downloaded, click that area to open the downloads list.
• If the file name is too small to read, look for anything that ends with .msi and click it.

Open the installer

Once you find RustDesk.msi, double-click it to open it.

• If you only click it once and nothing happens, try double-clicking it with the left mouse button.
• If Windows asks if you want to allow the app to make changes, click Yes.
• If another screen asks you to continue, approve, or install, click the button that keeps the installation moving forward.
• If you are not sure whether you opened the correct file, look for the name RustDesk.msi before opening it.

Wait for RustDesk to open

After the installer finishes, RustDesk should open on the screen.

• If it does not open by itself, click the Start button and type RustDesk, then open it.
• Leave the RustDesk window open. Do not close it.

Tell AZ Tech Ninja the RustDesk ID

Look for the large number in RustDesk labeled as your ID. That is the main piece of information to give AZ Tech Ninja.

• Read the full ID exactly as shown.
• If there is a one-time password or access code shown, read that too.
• If RustDesk shows both an ID and a Password, send or read both.

Stay at the computer during the session

After you share the RustDesk information, stay near the computer so you can approve prompts if needed.

• Do not shut the RustDesk window.
• Do not restart the computer unless AZ Tech Ninja tells you to.
• If the connection drops, reopen RustDesk and read the ID again.

Exactly what to tell me

If you are talking to AZ Tech Ninja by phone or text, this is the easiest wording:

• “My RustDesk ID is…”
• “My password/code is…”
• “RustDesk is open and I am ready.”

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